Good Product Manager

SEPTEMBER 23, 2014

Priorities for Product Management Leaders. There’s something I hear a lot when talking with product management leaders about challenges – some variation of, “We can’t be the only ones having these issues… are we?” Product management leaders are often curious about how their priorities compare to those of their peers and wonder how many or what types of companies are facing the same challenges.

Product Research 74

Product Research Product Management Product Manager User Testing 74

Sachin Rekhi

SEPTEMBER 28, 2014

I’ve had the chance to work with a variety of product managers across tech giants and startups alike. While there are many critical skills for being a world class product manager, I’ve noticed one pattern amongst the very best: they fall deeply in love with the problem their product is solving. When you see a product manager fall in love with a problem, you notice the following….

User Friction 66

User Friction Product Management Product Manager User Testing 66

Product Culture

SEPTEMBER 16, 2014

Readers of ProductPowers know that I've held a Hall of Fame and Shame awards program in the winter for a number of years. Some of you may also know that this year I am Vice President and Chief Evangelist for the Boston Product Management Association (BPMA). Collision of these things has resulted in a new Product Excellence Awards program sponsored by the BPMA.

Events 45

Events Presentation Product Management Product Manager 45

TSIA

SEPTEMBER 23, 2014

The customer-supplier relationship is changing fast in B2B. Customers today are better informed than they were a decade, or even just a few years ago. Owing to increasingly sophisticated procurement teams and purchasing consultants armed with troves of data, companies can readily define solutions for themselves, without the help of suppliers.

B2B 40

B2B Consulting Information 40

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

UserTesting

SEPTEMBER 19, 2014

Twitter has gotten a lot of attention lately for its plan to introduce an algorithm-based feed in 2015. Twitter claims that the current feed, which displays tweets in reverse chronological order, doesn’t provide the most relevant content for the user. … The post Will Twitter’s New Algorithm Make or Break the User Experience? [POLL] appeared first on UserTesting Blog.

Customer Experience 20

Customer Experience User Experience Blog 20

TSIA

SEPTEMBER 18, 2014

Implementing a strategy to interact with your company’s customers via social media is complex, costly, time-consuming and ever-changing. Despite these hurdles, if your company is ignoring social media or thinking that it can enhance the customer experience without a social media strategy , think again. There is no getting around the fact that implementing a social media strategy consumes energy and resources, but managing your online presence via social media channels requires more than si

Customer Experience 40

Customer Experience Strategy Management Management 40

TSIA

SEPTEMBER 16, 2014

The traditional supplier model of make, sell, and ship is no longer all it takes to keep customers happy. In today’s market, manufacturers are not only expected to continue making and supporting great products, but must also work directly with customers to help them achieve their desired outcome.

Marketing 40

Marketing 40

TSIA

SEPTEMBER 9, 2014

“Customer success” is a phrase we’re hearing more frequently in the services industry. In fact, if you type these words into a LinkedIn search, you receive over 100,000 results; an amazing number of jobs available for a concept that didn’t exist just a few years ago.

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TSIA

SEPTEMBER 5, 2014

Every year, TSIA’s top research executives gather to collaborate and share their recent discoveries about current trends in the technology industry. By sharing data on industry trends, best practices, and measured data, this research summit plays a key role in further assisting TSIA’s members in reaching their goals for customer success.

Research Software 40

Research Software User Testing Technology 40

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Enterprise

TSIA

SEPTEMBER 2, 2014

In part one of this series, I showed you how Google is quickly becoming your primary support portal. While this can cause anyone in the support services industry to be more than a little nervous about their perceived value to customers, I also explored and debunked some common myths surrounding the importance of having a publicly accessible knowledge base.

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UserTesting

SEPTEMBER 19, 2014

Twitter has gotten a lot of attention lately for its plan to introduce an algorithm-based feed in 2015. Twitter claims that the current feed, which displays tweets in reverse chronological order, doesn’t provide the most relevant content for the user. … The post Will Twitter’s New Algorithm Make or Break the User Experience? [POLL] appeared first on UserTesting Blog.

Customer Experience 20

Customer Experience User Experience Blog 20

UserTesting

SEPTEMBER 12, 2014

Motorola’s new wireless earbud, Hint , will make its debut this fall. The Hint is a tiny, Bluetooth-enabled earbud that allows users to perform voice searches, get directions, listen to text messages, interact with apps, and, of course, take phone … The post Will the Motorola Hint Catch On? [POLL] appeared first on UserTesting Blog.

Wireless 20

Wireless Messaging Blog 20

UserTesting

SEPTEMBER 12, 2014

Motorola’s new wireless earbud, Hint , will make its debut this fall. The Hint is a tiny, Bluetooth-enabled earbud that allows users to perform voice searches, get directions, listen to text messages, interact with apps, and, of course, take phone … The post Will the Motorola Hint Catch On? [POLL] appeared first on UserTesting Blog.

Wireless 20

Wireless Messaging Blog 20

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Generative AI

UserTesting

SEPTEMBER 5, 2014

September is a big month for device releases. On Wednesday, Samsung made a series of new product announcements : the Galaxy Note 4, the Galaxy Note Edge, and the Gear virtual reality headset. Next week, Apple is expected to announce … The post Samsung Launches New Products Ahead of Apple Release: Which Will Win? [POLL] appeared first on UserTesting Blog.

Blog 20

Blog 20

UserTesting

SEPTEMBER 5, 2014

September is a big month for device releases. On Wednesday, Samsung made a series of new product announcements : the Galaxy Note 4, the Galaxy Note Edge, and the Gear virtual reality headset. Next week, Apple is expected to announce … The post Samsung Launches New Products Ahead of Apple Release: Which Will Win? [POLL] appeared first on UserTesting Blog.

Blog 20

Blog 20

TSIA

SEPTEMBER 12, 2014

When even just one point of improvement in your renewal rate can translate to millions of dollars, your customer retention rate can make a huge impact on your bottom line. But just how optimized is your current renewal process?

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