Sat.Nov 25, 2023

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Collaboration with Customer-Facing Teams is Product Management

Ronke PM

Table of Contents Why is Product Insight from Customer-Facing Teams Important Sales Team Client Success/Relationship Management Teams Customer Support/Technical Support The Value of Anonymous Surveys Before Survey Steps Example Survey Questions by Client-Facing Teams Steps after the Survey Final Thoughts Product teams put a lot of emphasis on external client feedback, observation, and input, which significantly matters; however, what truly helps us complete the story of our products or services

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? Community Wisdom: Live AMA with Andy Johns + The cyclic nature of product org design, managing expectations for ship dates, resources for learning prompt engineering, and much more

Lenny Rachitsky

👋 Hello and welcome to this week’s edition of ✨ Community Wisdom ✨ a subscriber-only email, delivered every Saturday, highlighting the most helpful conversations in our members-only Slack community.

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Heap vs Amplitude vs Mixpanel for Retention Analytics

Userpilot

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? Let’s compare them! There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

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Intercom for Feature Adoption: Features, Pricing, and Review

Userpilot

Looking for an effective feature adoption tool and wondering if Intercom is the best option for your SaaS company? With numerous Intercom alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your feature adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.