Usersnap

DECEMBER 13, 2022

Every product goes through stages. Like in the Odyssey, there’s a beginning, a middle, and in most cases, an end. However, for products, these stages are related to understanding the problem that you want to solve, how you can approach it, what can be improved and how to stay relevant. We call it the product development life cycle. Knowing where you are, and where you’re going is crucial to setting and achieving goals.

User Testing 52

User Testing Customer Feedback Product Research Customer Experience 52

Gainsight

DECEMBER 15, 2022

How will we look back on 2021 and 2022 years from now? I’m sure partly, we will reflect with shock. How did we ever think GameStop was worth tens of billions of dollars? Why did we believe in crypto scams like FTX? And whoever thought an NFT of a “Bored Ape” would be valued at millions? What were we thinking? On the flip side, we might have some nostalgia for the halcyon days of SaaS when everything was worth 100x ARR, regardless as to business model!

User Testing 52

User Testing Naming Customer Experience Marketing 52

Mind the Product

DECEMBER 13, 2022

Lately it feels like no matter where you look, there’s always someone talking about Product Ops. But few people are asking: Does it actually need to exist? Antonia Landi, Product Operations Leader dives deep into this emerging role. [.] Read more » The post Whose job is it anyway? The rise of Product Ops and why it deserves to be an independent function appeared first on Mind the Product.

Development 169

Development 169

Product Management University

DECEMBER 13, 2022

Product experience is a vital part of product design and development. Your product should be able to make customers measurably better at specific job tasks that are critical to their success, for sure, but does it do so easily and efficiently, and even more importantly, do those customers actually enjoy using it? Product experience takes into account how your product delivers ideal customer outcomes and the manner in which it eliminates obstacles.

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

The Product Coalition

DECEMBER 12, 2022

Ask them what they do, when they do what they do, what challenges are they running to, and how are they solving those challenges today. One of the biggest challenges that business owners or product managers (PM) face is figuring out what their customers want. Too often, we ask customers what they want, instead of asking what they do. Instead of asking customers what they want, ask them what they do.

User Friction 152

User Friction Feedback Software User Testing Customer Feedback 152

dscout People Nerds

DECEMBER 15, 2022

It’s easy to bring up biases and assumptions to government work. But understanding the nature of its bureaucracy is key to success.

Government 98

Government UX 98

The Product Coalition

DECEMBER 12, 2022

Continue reading on Product Coalition ».

Product Management 113

Product Management Product Manager Management Management 113

The Product Coalition

DECEMBER 13, 2022

Product leader Kristina Philip shares lessons and stories about building software to advance social philanthropy. Continue reading on Product Coalition ».

Technology 124

Technology Agile Development 124

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. In this article, we’ll break down exactly the tools , techniques, and tactics you can leverage in your product. Ready to get into it? Let’s get started! TL;DR.

Onboarding KPIs 98

Onboarding KPIs Feedback Software UX Data Visualization 98

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If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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Mind the Product

DECEMBER 11, 2022

This week’s Sunday Rewind takes us back to 2021’s #mtpcon Digital Americas conference and a talk from Twitter’s former head of research Nikkia Reveillac on why emotional intelligence is the key ingredient in the highest performing product development teams. Nikkia starts with a story about the US and Trinidad and Tobago football teams both trying [.

Development 170

Development Product Research 170

Alchemer Mobile

DECEMBER 16, 2022

Improvements to project folders, account webhooks, and report themes make life easier for admins. By Vanessa Bagnato, Director of Product Marketing, Alchemer. In December 2022, the Alchemer product team launched more improvements to Standard Reports, improved Project Folder management, and account webhook enhancements designed to give account administrators more control and improve organization.

Data Visualization 130

Data Visualization Outbound Customer Experience Document 130

Intercom, Inc.

DECEMBER 14, 2022

We’re fast approaching a new year, with major changes in customer support trends and customer expectations. So what does “good customer support” look like for 2023? We conducted a major survey to find out what people want and expect from customer service, and made some fascinating discoveries. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.

User Testing 129

User Testing Data Visualization Customer Feedback Customer Experience 129

The Product Coalition

DECEMBER 10, 2022

As product leaders, we constantly struggle to balance between getting guidance from above and setting the direction ourselves. The CEO, or any of the founders if you are in a startup, seems to rightfully want to set the tone. Or do they? Here are 3 things you want to pay attention to. Photo by Milada Vigerova on Unsplash I love massages. They are so good for both the mind and the body, that I try to get them regularly.

Vision 124

Vision Consulting Product Research Definition 124

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“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

Generative AI

Mind the Product

DECEMBER 15, 2022

A retrospective meeting can benefit any team, irrespective of whether you follow Agile or not. This article gives an overview of conducting retrospectives efficiently and can also be applied to our personal lives. [.] Read more » The post Running your retrospective meetings, the right way appeared first on Mind the Product.

Agile 169

Agile Article Product Research Testing 169

The Product Guy

DECEMBER 11, 2022

Get out of your comfort zone and iterate your process every quarter — always be trying something new. Watch and learn more from product management expert, Amin Bashi.

Product Management 97

Product Management Product Manager Management Management 97

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

The Product Coalition

DECEMBER 13, 2022

In a recent poll, many of my fellow facilitators shared that the most challenging part of designing a workshop lies in picking the right methods and activities to apply, then pacing against them. Hey, I get it! As guides, we want so badly to steer our teams in the right direction and toward the best possible outcomes. It’s our job to get them from A to B, ideally using the best-fit activities to help solve the problem at hand (and without running out of time).

Workshop 122

Workshop User Testing Weak Development Team Customer Experience 122

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Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

Mind the Product

DECEMBER 12, 2022

In his keynote session at #mtpcon London 2022, Manon Dave talks about his awesome career experiences and how he has kept his work creative, innovative and fun. Watch this video or read on for key highlights from the talk. [.] Read more » The post Keeping product creative, innovative… and fun! by Manon Dave appeared first on Mind the Product.

Product launches 168

Product launches 168

Userpilot

DECEMBER 15, 2022

What is a feature audit? How does it help product managers and how to carry it out? These are just a handful of the questions we answer in the article. If that’s what you’re after, let’s get right to it! TL;DR. Feature audit is a tool that PMs can use to evaluate how good features are at satisfying user needs. A typical feature audit is a graph with data about how many users engage with all the features and how often they do it.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Modus Create

DECEMBER 13, 2022

Welcome to Conversations with Chief Innovators, where our CEO Pat Sheridan discusses innovation in business with transformational leaders across industries. In the fifth episode, we bring you Mike Denning , Founder and CEO of SecureG. Watch the full episode below. Mike Denning has been steering organizations through tech revolutions since the dawn of the dot-com era. .

Customer Experience 98

Customer Experience Certifications Dashboard Startups 98

The Product Coalition

DECEMBER 11, 2022

DevOps has been one of the most exciting and talked-about fields over the past decade. If you’re not familiar with the term, DevOps refers to the collaboration between developers and operations people to speed up the process of software delivery by streamlining application lifecycle processes. If you are familiar with the term, it’s probably because you or your company have begun using DevOps processes and tools in your daily work, or because you have plans to do so sometime soon.

Feedback Software 122

Feedback Software Analytic Tools Data Visualization User Testing 122

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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

Data Visualization

Mind the Product

DECEMBER 13, 2022

New products get tested and brought to market every day across different scales and sectors. What are the most essential go-to-market keys to make a product launch successful? There was no one better to discuss this with than Lea Hickman, Partner at Silicon Valley Product Group who joins us on the podcast to discuss bringing products to market. [.] Read more » The post Bringing products to market – Lea Hickman on The Product Experience appeared first on Mind the Product.

Marketing 166

Marketing Product Research Product launches Testing 166

Userpilot

DECEMBER 15, 2022

What is the best software localization tool available at the moment? There is no simple answer to this question, as it all depends on your product and your goals. The article explores what product managers need to consider when choosing the localization tool for their SaaS product. We also look at a few well-known options that you could leverage to successfully localize your mobile and web apps or websites.

Research Software 98

Research Software Analytic Tools Feedback Software Reporting Tools 98

First Round Review

DECEMBER 14, 2022

Considering moving from BigCo to startup? We crowdsourced a tactical guide for first-time startup job-seekers on how to evaluate career opportunities at early-stage companies.

Crowdsource 94

Crowdsource Startups 94

The Product Coalition

DECEMBER 10, 2022

Hybrid is dominant and will remain so for years to come. Don’t assume you’re doing it well. Senior Product Managers, or just PMs in a… Continue reading on Product Coalition ».

Leadership 115

Leadership Product Management Product Manager Management 115

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

Data Visualization

Mind the Product

DECEMBER 16, 2022

In this #mtpcon SF+Americas 2022 breakout session, Partho Ghosh, Senior Director of Product, Growth at Hootsuite, looks at why all product management should revolve around growth. Watch this video or read on for key highlights from the talk. [.] Read more » The post All product management should be focused on growth by Partho Ghosh appeared first on Mind the Product.

Product Management 153

Product Management Product Manager Management Management 153

Userpilot

DECEMBER 15, 2022

Are you looking for heat map examples to measure user behavior in different scenarios? In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. Whether through mouse clicks, scrolling, or eye-tracking, these tools provide a quick view of all the information needed to make accurate business decisions and drive your product growth.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Product Innovation Educators

DECEMBER 12, 2022

How product managers can align stakeholders on product projects. Today we are talking about the need for product leaders to manage stakeholders and the associated challenges this creates. Aligning the perspectives of stakeholders on a product project is desirable as well as difficult. Helping us with this difficult task is Bruce McCarthy. Previously, Bruce joined us for a three-part series on creating and using product roadmaps.

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Product Research Workshop User Testing Management 82