Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

svpg

OCTOBER 4, 2022

Even though I have been writing consistently about product now for more than two decades, including a few books, I have thus far managed to avoid using the term “product sense.” That was not an accident. I have always disliked the term, and I especially dislike the implications. But for whatever reason, a lot more. The post Product Sense Demystified appeared first on Silicon Valley Product Group.

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Books Management Management 100

Mind the Product

OCTOBER 4, 2022

In this Guest Post, Nick Chasinov, founder and CEO of Teknicks discusses why product marketers should transition from the funnel model to growth loops. [.] Read more » The post When it comes to product growth, the traditional funnel model is no longer enough appeared first on Mind the Product.

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Product Marketing Marketing Product Management Product Manager 195

The Product Coalition

OCTOBER 4, 2022

“The cost of mediocrity is disappointment.” — William Arthur Ward The excitement was palpable. Did I get it? Or would it be a disappointing Christmas? The snow outside was deep. The windows were frosted over. The wood-burning stove was roaring. A beautiful scene, yet all I could think of was that toy. Like the movie A Christmas Story and Ralphie’s quest for a bb gun, I had dropped as many hints as possible — although my ask was less dangerous.

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User Testing Product Research Customer Experience Customer Feedback 141

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Gainsight

OCTOBER 7, 2022

According to Gainsight research , companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. . Through renewals and expansion, CS boosts the bottom line by driving Net Revenue Retention (NRR)—a critical metric for SaaS organizations. But all of that is easier said than done. Today’s top CS teams realize the need to work smarter, not harder.

Research Software 52

Research Software Reporting Tools Customer Experience User Testing 52

Product Talk

OCTOBER 5, 2022

As you start to adopt the continuous discovery habits, it’s easy to get overwhelmed by how much stuff you generate. What do I mean by “stuff”? Opportunity solution trees , experience maps, interview snapshots, interview notes and recordings, story maps , assumption maps, assumption test plans , and results. Inevitably, you might start to wonder, “How should I keep track of all of this stuff?

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Product Research User Testing Reference Customer Experience 196

Mind the Product

OCTOBER 5, 2022

In this week's episode on The Product Experience, Lily and Randy take a trip down memory lane to the best words of wisdom on OKRs from a range of product experts on the podcast. Tune in to listen to actionable insights from Storm Fagan, Todd Olson, Petra Wille, and more! [.] Read more » The post Let’s talk about OKRs – The Product Experience appeared first on Mind the Product.

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UX Studio: Product Management

OCTOBER 7, 2022

When you have an idea in mind, you might feel the urge to create it in one sitting. But without a plan, research, test, and validation you might waste energy and money on developing something that’s not appealing to anyone. Sure, building an MVP can also feel like a waste of time, but trust us, it’s a proven method in the business world. Building an MVP (Minimum Viable Product) is the first and most crucial step of creating a new digital platform.

User Testing 76

User Testing Research Software Product Research Feedback Software 76

Gainsight

OCTOBER 6, 2022

As market conditions shift, the era of growth at all costs has come to an end , and investors now have their eyes on companies that are capable of scaling efficiently. . That’s why we introduced the Durable Growth Playbook at our annual Pulse conference to arm organizations with the strategy they need to grow, despite economic uncertainty. But we didn’t stop there.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

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Sachin Rekhi

OCTOBER 4, 2022

Video: How Today's Product Builders Find Product/Market Fit. I recently had the opportunity to sit down with Fareed Mosavat, Chief Development Officer at Reforge, for a discussion on how today's product builders find product/market fit. We started by pointing out the shortcomings of the Lean Startup methodology, which remains the most popular approach to finding product/market fit today.

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User Testing Product Marketing Marketing Product Research 138

Mind the Product

OCTOBER 2, 2022

No one is immune to cognitive biases. Cindy Alvarez, Principle Researcher at Microsoft and Author of Lean Customer Development wanted us to recognize this fact at #mtpcon San Francisco 2018. In this Sunday Rewind, we look back on this talk and what we learned from her keynote. [.] Read more » The post SUNDAY REWIND: No one is immune to cognitive bias appeared first on Mind the Product.

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User Testing Product Research Development Product Management 179

The Product Coalition

OCTOBER 2, 2022

Becoming a great product manager isn’t about acquiring hard skills. So what makes a great product manager? I remember when I joined an early stage startup and started to develop hard skills. I learned SQL and JavaScript to gain autonomy and engineers’ respect. While I learned the hard skills, the decisions we made weren’t better. We didn’t move faster, nor did the the team respect me more.

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Product Management Product Manager Feedback Software User Testing 133

Intercom, Inc.

OCTOBER 6, 2022

We’ve got an update to share. Today, we announced that Eoghan McCabe, Intercom’s chairman, co-founder and former CEO, is returning to lead the company as CEO. Karen Peacock is stepping down as CEO and transitioning to an advisory role to support through the transition. Below is the email that Eoghan sent to the company after sharing the news with employees at All Hands.

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Vision Customer Experience 118

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The Product Guy

OCTOBER 3, 2022

The future of product management may lie in solving the problem of unifying customer feedback from all around the globe. Watch and learn more from product management expert, Don Ross.

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User Testing Customer Feedback Product Management Product Manager 120

Mind the Product

OCTOBER 7, 2022

This week’s Learnings from London takes us back a couple of years to an online talk from Benedict Evans, an analyst and former partner at Andreessen Horowitz, which fittingly looks at the impact of Covid on tech and at how it’s been the catalyst for explosive acceleration and experimentation. Ben says that today everyone is [.] Read more » The post Learnings from London: Tech and the new normal by Benedict Evans appeared first on Mind the Product.

Product Management 160

Product Management Product Manager Management Management 160

The Product Coalition

OCTOBER 1, 2022

Image by master1305 on Freepik Writing product requirements is the bread and butter of thousands of product managers or product owners worldwide. It’s how to communicate to developers what to build. Whether the medium is a ‘PRD’ (product requirements document), user story, or link to prototypes, there are endless ‘best practices’ and tips for how to do it best.

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Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. But no matter how isolating a management position can feel, you’re not going through it alone.

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Leadership Feedback Software Weak Development Team Management 118

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Roy Madden

OCTOBER 6, 2022

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Artificial Inteligence Research Software Product Research Engineering 116

Mind the Product

OCTOBER 3, 2022

In an ideal world, product management and the rest of the business work together in a spirit of constant cooperation and collaboration. There’s no friction, everyone pulls together and works towards a universally understood common goal, and everyone is listened to and treated with respect – happy days. If that’s your reality – amazing. For [.

Product Management 153

Product Management Product Manager Management Management 153

The Product Coalition

OCTOBER 2, 2022

As product managers, we can’t succeed without others agreeing with our direction and doing their part. Meetings are an important tool in that mission. First, you need to prepare and understand what is the desired outcome of that meeting. But then comes the hard part — how to get everyone onboard? Here are some guidelines for how to run the meeting itself and get to the outcome you want.

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User Testing Customer Experience Enterprise Strategy 121

Intercom, Inc.

OCTOBER 4, 2022

A few years ago, we published The Customer Retention Starter Kit which helped thousands of businesses retain more customers over the long term. Today, we’re launching a completely refreshed guide to help you engage, nurture, and retain more customers in the modern age. In today’s digital era, engaging and retaining the customers you have is easier and more efficient than winning new ones.

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Customer Experience Customer Feedback Download Messaging 118

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Data Visualization

Userpilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? What customer data can you collect to derive valuable insights and improve retention? In this piece, we’ll cover everything you need to know about customer behavior analysis. Read on to unlock product growth opportunities! TL;DR. Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding c

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

ProductPlan

OCTOBER 6, 2022

A blank page, much like the one I’m using to write this article, used to scare me. A new product can feel the same way. There’s nothing to build on and so many more risks. There is a place between nothing and a great product that’s full of uncertainty. Earlier in my career, this was nerve-wracking. Now, after a decade of managing products and advising, I find it exciting.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

The Product Coalition

OCTOBER 2, 2022

It’s not easy to work in environments without safety, and it’s more productive to operate where it exists. So here’s some ways… Continue reading on Product Coalition ».

Leadership 119

Leadership Product Management Product Manager Management 119

Intercom, Inc.

OCTOBER 1, 2022

A customer self-service offering is key to empowering customers with information while also reducing the burden on customer service professionals. Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities.

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Data Visualization Customer Experience User Testing Research Software 104

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

Data Visualization

Userpilot

OCTOBER 4, 2022

Sustainable growth is the biggest priority for any SaaS business that wants to succeed. Building compounding growth loops will help get you there. It’s what companies like Dropbox, Loom, and Slack did to get to where they are today. In this article, we’ll cover: What growth loops are and what makes them so effective. The different types of growth loops and their intended benefits.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Dragonboat

OCTOBER 3, 2022

Executive Summary While simultaneously reading the book, CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, and watching each of Dragonboat’s CPO Series webinars, I made a few valuable connections between how top-performing CEOs handle company resource allocation decisions and what chief product officers (CPO), or any CxO, can learn from […].

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Webinar Books Management Management 98

The Product Coalition

OCTOBER 4, 2022

A step-by-step guide on measuring customer behavior at each stage of their product journey Continue reading on Product Coalition ».

Customer Experience 136

Customer Experience User Experience Product Management Product Manager 136