Userpilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? There are multiple channels and tactics you can implement to engage with customers and bring them back. In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). why segmentation and good customer service are key drivers of user engagement. 10 re-engagement strategies you can start implementing right away.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask; “How many customers did you speak to this week?” …most invariably say zero. I know this because I asked. I ran a survey with industry insiders and at least 50% of all product managers who responded haven’t spoken to a customer recently.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

The Accidental Product Manager

FEBRUARY 28, 2022

Can product managers successfully promote e-cigarettes using social media? Image Credit: Lindsay Fox. When you think about all of the products that product managers are responsible for, there are a number of them that come to mind as being “difficult” products to successfully manage. For one reason or another, these products are difficult to talk about and therefore are difficult to market.

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Marketing Product Management Product Manager Management 121

Product Talk

MARCH 2, 2022

Welcome to the next installment of Ask Teresa, the column where I address common questions about continuous discovery. If you’d like to see the other posts in this series, you can find them here. Creating frequent touch points with customers is one of the core tenets of continuous discovery. I’ve often said that I believe interviewing customers frequently and consistently is a keystone habit.

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User Friction Customer Experience User Testing Product Research 238

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Intercom, Inc.

MARCH 1, 2022

We are in the midst of a complete transformation in how companies and customers interact with one another. As all businesses become at least partially digital businesses, customers expect those online interactions with companies to be convenient, effective, and personalized. That sort of engagement between businesses and customers is now happening on a scale that was impossible to imagine not so long ago.

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Events Customer Experience Feedback Software User Testing 211

280 Group

MARCH 3, 2022

The Product Management Skills – Benchmark Report identifies 15 skill sets that individual Product Managers and entire Product Management teams need to be able to excel at their jobs. Companies that want to help their product managers grow more effectively through the first 10 years of their career should provide support in these critical skill areas with focused training and workshops.

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Product Management Product Manager Certifications Workshop 156

Alchemer Mobile

MARCH 4, 2022

Product engagement is a critical factor when it comes to driving revenue, retention, and adoption of your mobile app. Engaging customers within your product experience is key to converting casual users into your most valuable customers. In this post, we’ll go over the basics of product engagement and some tips to increase product engagement. What is product engagement?

Feedback Software 130

Feedback Software User Testing Customer Feedback Customer Experience 130

The Product Coalition

FEBRUARY 28, 2022

Psychological safety has recently become one of the buzzwords in many workplaces. Many leaders might understand its importance but they… Continue reading on Product Coalition ».

Product Management 140

Product Management Product Manager Management Management 140

Mind the Product

MARCH 3, 2022

Translation can play a key role when it comes to product management and its stages, especially when it comes to overcoming language barriers. We discuss the role of translation to overcome language barriers in product management. [.] Read more » The post The role of translation for overcoming language barriers in product appeared first on Mind the Product.

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Product Management Product Manager Management Management 182

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Enterprise

Atlassian

MARCH 2, 2022

To our customers, vendors, partners, and investors: We are appalled by the actions of the Russian Government in its invasion of Ukraine. We condemn the actions of the Russian Government, and we stand with Ukraine and its people in their fight to maintain their freedom and sovereignty. This attack is unprovoked and a clear breach of the Geneva Convention.

Government 145

Government Systems Review Data Visualization Technical Review 145

Johanna Rothman

MARCH 2, 2022

Continuing the series on dependencies… Maybe you don't have the problem where the team creates internal dependencies with their process. And you don't have to wait for someone outside the team to approve your work—an organizational process. But you do have a combination of platform/component teams and feature teams. I see this most often in products similar to the Integrated System Program kind of product.

Technical Review 124

Technical Review Systems Review Software Review Customer Experience 124

The Product Coalition

FEBRUARY 28, 2022

One of the biggest challenges for an ecommerce store is shopping cart abandonment. As a store owner, you have done all the work to get the customer interested, finally engaged with them for them to come to your web site or the app and only to lose them when they were ready to make a purchase. That is one of the biggest nemesis for the e-commerce store owner.

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Artificial Inteligence Data Visualization User Testing Analytic Tools 139

Mind the Product

FEBRUARY 28, 2022

We’re another month into 2022, a month that saw Mind the Product run a successful focus week on roadmapping, and a leadership panel on navigating difficult relationships. Here’s a recap of our most-read articles from February. [.] Read more » The post February’s top product management content appeared first on Mind the Product.

Product Management 171

Product Management Product Manager Management Management 171

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Generative AI

Atlassian

FEBRUARY 28, 2022

Subscribe to Work Life Get stories like this in your inbox Subscribe. 5-second summary. Creating a strong, cohesive team takes intention and planning. Researchers have been studying team dynamics for decades. There’s a significant body of knowledge about which organizational structures provide the best results given the circumstances, goals, and personalities involved in a team.

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Weak Development Team Research Software Product Research Leadership 131

The Product Guy

FEBRUARY 27, 2022

You should treat everyone you work with like your customers. Watch and learn more from product management expert, Tanya Koshy.

Product Management 120

Product Management Product Manager Management Management 120

The Product Coalition

FEBRUARY 27, 2022

So you found a new position as a product leader, congratulations! Remember, however, that you only have one opportunity to start it the right way. Here are my tips for getting your job off to a great start. Photo by Belle Co from Pexels With all the money invested in tech these days, companies are hiring like crazy, and everyone seems to be switching jobs.

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Weak Development Team Leadership Data Visualization Positioning 137

Mind the Product

FEBRUARY 28, 2022

Feedback is a crucial part of the product management craft. In this quick guide, we’ll provide some tips on how to gather the most effective feedback and ways to best make use of it. [.] Read more » The post Getting fast feedback: A quick guide for product managers appeared first on Mind the Product.

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User Testing Customer Feedback Product Management Product Manager 159

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Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. You need to prioritize and organize goals and assign them to projects to achieve them.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

TSIA

MARCH 3, 2022

A new year can bring new challenges for product managers, but also new tools and tactics to overcome them. This year is no exception, as pressures are coming on all sides in all company categories.

Product Management 105

Product Management Product Manager Management Management 105

The Product Coalition

MARCH 2, 2022

When a company is first starting out, one of its main goals is to find the right product-market fit. That goal is so important that the founders are actively involved with it at the beginning?—?and actively engaging their customers to find that fit. But what happens once the fit is achieved? That’s when the organization starts to scale. Pretty soon, it becomes apparent that the founders cannot keep up with the customer engagement activities they once did.

User Testing 135

User Testing Customer Feedback Customer Experience Research Software 135

Mind the Product

MARCH 1, 2022

Arnau Giró and Oliver Borders previously shared their experiences of scaling product and design teams highlighting 7 imperative factors. This article dives into factor number 7: Fabricating your product values and principles. [.] Read more » The post Product dynamics, explained appeared first on Mind the Product.

Article 155

Article Product Strategy Strategy 155

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Data Visualization

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job. In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultima

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Gainsight

MARCH 2, 2022

One of the biggest—and most encouraging—trends we’ve seen over the past 18 months is that companies are no longer lavishing their customer success investments only on their highest-roller enterprise customers. . More and more businesses are realizing that taking care of all of their customers reaps huge dividends. But doing that at scale isn’t for the faint of heart.

Customer Experience 98

Customer Experience User Testing Customer Feedback Product Research 98

The Product Coalition

MARCH 2, 2022

SEO keywords are often a point of confusion for newbies to the world of online business. One popular question that newer entrepreneurs consistently ask is, “Do SEO keywords need to be case sensitive?” Yes! Here’s why When you search Google, you’ll see that the search engine displays both upper- and lower-case letters. It does this to provide users with more results.

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Advertising Engineering Reference Customer Experience 131

Mind the Product

MARCH 4, 2022

In this ProductTank Exeter talk, Stephanie Hannon, then Senior Director of Product Management at Google, sits down with Thor Mitchell for a Fireside chat to discuss what it’s like being a product manager and the things she’s learned over her career. [.] Read more » The post From engineering to product management at Google appeared first on Mind the Product.

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Engineering Product Management Product Manager Management 152

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

Data Visualization

Userpilot

MARCH 3, 2022

Looking for a product manager CV template? What does a solid product manager’s CV look like? What skills and experience should you highlight? How should it be formatted? What mistakes should you avoid when writing your resume? If you’re looking for the answers to these questions, keep reading! This article will help you develop and finetune your product manager resume, present your skills in the most favorable light, win the attention of the hiring managers, get interviews, and ultimately

Data Visualization 98

Data Visualization Analytic Tools Technical Advisors User Testing 98

ProductPlan

MARCH 3, 2022

Product-centric and customer-centric approaches shift the emphasis away from pure technology innovation and project-based management. It’s not about chasing every short-term dollar or squeezing every ounce of profit from every product. Instead, each takes some somewhat risky bets that may pay off down the road. Understanding the difference between product-centric vs. customer-centric can help your product-centric organization focus on creating and augmenting innovative products.

User Testing 98

User Testing Customer Experience User Friction Research Software 98

ProductBoard

FEBRUARY 28, 2022

I joined Productboard a few months ago as an Associate Product Manager. It’s been an extraordinary experience, and I’d like to share with you seven highlights of my journey — so far. Culture of support and Togetherness I started working in product management about 20 months ago and I’m still at the very beginning of my product career.

Product Management 98

Product Management Product Manager Management Management 98