Mind the Product

APRIL 20, 2021

What do a necklace, a bowl of salad, and a compass have in common? They are all metaphors that product managers at Dashlane use to describe their role. The insight they revealed, among others, helped me shape what Dashlane’s first-ever product operations role should look like. Product operations is a relatively new concept for most companies [.] Read more » The post Process as Product: What product ops can learn from user research appeared first on Mind the Product.

User Testing 213

User Testing Product Research Customer Feedback Product Management 213

The Product Coalition

APRIL 17, 2021

You have to keep working from home post-pandemic Continue reading on Product Coalition ».

Startups 170

Startups 170

ProductBoard

APRIL 20, 2021

As a product manager, you sit at the focal point of many different parts of your company. You coordinate between R&D functions like design and engineering and go-to-market functions like growth, product marketing, sales, and customer success. And, of course, you need to get buy-in from the executives who (depending on your company) may be very interested in what you do.

Engineering 98

Engineering Product Marketing Marketing Product Management 98

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

280 Group

APRIL 19, 2021

Identify the Insights. Recently, we explored using Voice of the Customer techniques to better understand your customers’ needs, find “moments of truth,” and identify how your product can help them along their customer journey. Now, how do you take the insights that you gathered during this process and convert them into detailed requirements that empower your teams to create truly customer-centric products?

Webinar 245

Webinar User Testing Customer Feedback Customer Experience 245

Mind the Product

APRIL 22, 2021

My first year at Spotify was one of the happiest years of my life. I had joined the Infrastructure and Operations ‘tribe’ as an Agile Coach and some of my fondest memories (both personally and professionally) were from working in my Agile Coach ‘chapter’. As a chapter of six coaches, over time, we understood our [.] Read more » The post The PM Competency Framework: Making Product Management growth a team effort appeared first on Mind the Product.

Framework 190

Framework Product Management Product Manager Agile 190

Intercom, Inc.

APRIL 20, 2021

The challenges facing customer support leaders are more complex than ever. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team. It can seem like an impossible balancing act – but customer support operations can help.

Data Visualization 156

Data Visualization User Friction Customer Experience User Testing 156

The Product Coalition

APRIL 20, 2021

Winning product concept of Product Buds’ Spring 2021 Protothon, to bridge the gap of gig workers lacking benefits by providing healthcare… Continue reading on Product Coalition ».

Healthcare 155

Healthcare Product Management Product Manager Management 155

Alchemer Mobile

APRIL 21, 2021

Education was one of the hardest hit industries in 2020. Quick transitions to remote learning, usage and integration hurdles, lack of funding for new tech, and massive fluctuations in MAU all played a role in delivering a challenging year for educators and education technology across the country. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Education category.

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Feedback Software Research Software Education Technical Review 246

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Mind the Product

APRIL 19, 2021

“Who are we building this for, the buyer, their customer, or the users?!” This was the Product and Design team I was leading in 2020 which focused on building and selling an enterprise-grade digital platform in healthcare. The complexity of this situation was consternating. Who were we supposed to serve, and how would we serve [.] Read more » The post Practising “Best Practice” Product in the Context of B2B2B2C appeared first on Mind the Product.

Healthcare 183

Healthcare Enterprise B2B Product Management 183

The Accidental Product Manager

APRIL 19, 2021

Bookstores can not only survive, but they can thrive in the age of Amazon Image Credit: Peretz Partensky. If there is one job that most product managers would not want to have these days, it would to be a product manager for an independent book store. I mean really, Amazon showed up several decades ago and pretty much put these guys out of business.

Books 118

Books Product Management Product Manager Events 118

The Product Coalition

APRIL 18, 2021

AI and automation are rapidly securing their place amongst end-users and even key industries. Technology analysts and experts are busy validating their impact in the consumer market or leveraging the same to create a better user experience and the best test management tools. Considering all factors, no technology can deliver expected results without testing and evaluation in a focused environment bringing together the related factors.

User Testing 151

User Testing Product Research Testing Software Review 151

Gainsight

APRIL 22, 2021

[Special thanks to Ajay Agarwal at Bain Capital Ventures, Nakul Mandan from Audacious Ventures, Roger Lee from Battery Ventures, Jeff Lieberman from Insight Venture Partners and Byron Deeter from Bessemer Venture Partners for their feedback on this post]. It’s an incredible time to be in SaaS. I don’t know if a day goes by without another SaaS company announcing a fundraise valuing them at more than $1 billion.

Analytic Tools 120

Analytic Tools Feedback Software Data Visualization Customer Feedback 120

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Generative AI

Mind the Product

APRIL 23, 2021

In this #mtpcon Digital APAC keynote, Crystal Widjaja, Executive-In-Residence at Reforge, discusses the impact product people can have when utilising a sensible data strategy. This, she tells us, helps to drive product improvement, create great customer experiences, and achieve defensibility. Watch the talk in full or read on for the overview. Mind the Product members can [.

Startups 149

Startups Customer Experience Strategy Product Management 149

ProductCraft

APRIL 20, 2021

When people see my background as a teacher, they often ask how I ended up becoming a product manager at a technology company. Usually, they’re looking for advice on how they can break into a career in product management themselves. I don’t blame them for wondering! After all, we’ve been told for years that in. Read more » The post You don’t need a technical background to be a PM.

Technology 120

Technology Product Management Product Manager Management 120

The Product Coalition

APRIL 18, 2021

Coming up with the next big thing is hard. Or is it? Where do big creative ideas come from, and how important is this skill for product leaders? Some takeaways for you from a product interview I had at Google many years ago. Photo by John Tekeridis from Pexels When I decided to move into product management I interviewed, among other companies, for a product management role at Google.

Research Software 132

Research Software User Testing Leadership Weak Development Team 132

freshtrax

APRIL 19, 2021

Japan has historically been known as a cash-based society. But in the last few years, there has been an uptick in the usage of credit cards as the Japanese get more comfortable with the idea of cashless payment methods and COVID-19 sped up a shift to purchasing products online. Three main occasions to use cashless payments in Japan. When we say “cashless” in Japan, there are three times consumers would typically use cashless technologies instead of cash.

Research Software 119

Research Software Technical Review Software Review Product Research 119

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Mind the Product

APRIL 20, 2021

For many product people, it’s a dream to get in early at a startup — or to start their own. Unless you have the ability to bootstrap, that means you’ll need access to money, which often means working with venture capital. That can be a mysterious and scary world, so we asked Dharmesh Raithatha, CPO [.] Read more » The post Product and VC: What You Need to Know – Dharmesh Raithatha appeared first on Mind the Product.

Analytic Tools 130

Analytic Tools Feedback Software Product Research Customer Experience 130

Johanna Rothman

APRIL 23, 2021

Are you wary of asking for help? You might feel weak. Or, you might worry your colleagues see you as weak or incompetent. You might not feel safe if you want to ask for help. However, very few of us know everything we need. Or can do everything we want to accomplish without asking for help. Help is a form of support. And one size support does not fit all.

Leadership 115

Leadership Weak Development Team Framework Agile 115

The Product Coalition

APRIL 22, 2021

Job interviews are mostly nonsense. According to Ron Friedman , a psychologist and author of “ The Best places to work ”, 80% of people lie during their interviews?—?so if that's the case, the information you’re hearing is likely fiction, or at best, inspired by real-world events. On top of that, there are now huge volumes of research from academic circles, as well as popular journals like Harvard Business Review , INC.com , and Forbes ?

Analytic Tools 128

Analytic Tools Research Software Feedback Software Product Management 128

First Round Review

APRIL 20, 2021

Mark Frein has served as Chief People Officer at Return Path, InVision, and now Lambda School. Here, he shares his approach to spinning up the people function, as well as tactical tips for creating a great employee experience, enabling a workforce that feels seen and heard, and making an environment where people feel developed.

Development 105

Development 105

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Data Visualization

Daniel Elizalde IoT Blog

APRIL 20, 2021

What are the Product Research Rules that ensure you build the right product? Find out in this episode of the Enterprise Product Leadership podcast. Get new episodes delivered right into your inbox or Subscribe to the podcast on iTunes | Android | Stitcher | Spotify Episode Details – Product Research Rules with C. Todd Lombardo […].

Product Research 100

Product Research Enterprise Leadership 100

Johanna Rothman

APRIL 21, 2021

I had a terrific time with Joe Krebs on his podcast. See Agile FM – Johanna Rothman. We spoke about a number of ideas from the Modern Management Made Easy books: How to recognize and avoid micromanagement. What it might mean to engage people at work. The kinds of workspaces we need. Psychological safety. One-on-ones. Feedback loops and delays for managers.

Feedback Loop 103

Feedback Loop Agile Consulting Books 103

The Product Coalition

APRIL 22, 2021

Micromanagement in Agile and Scrum Continue reading on Product Coalition ».

Agile 176

Agile Leadership Management Management 176

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. But it’s an absolutely critical step for any SaaS strategy. In this article, we’ll take a quick look over what a user persona is and how to create one.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

Data Visualization

ProductBoard

APRIL 22, 2021

Today we’ve announced that Productboard has raised $72M in Series C funding led by Tiger Global with participation from existing investors Index Ventures, Kleiner Perkins, Sequoia Capital, and Bessemer Venture Partners! The funding will accelerate Productboard’s growth as it continues to lead the category of dedicated product management systems.

Marketing 98

Marketing Product Management Product Manager Management 98

First Round Review

APRIL 22, 2021

Kate Taylor spent 8 years at Dropbox leading their SMB revenue and scaled sales operation) and is now the Head of Customer Experience at Notion. Here, she shares actionable tactics on getting product-led growth, self-serve and customer service right — from how to build a tighter product feedback loop, to lessons from pricing and packaging experiments.

Customer Experience 98

Customer Experience Product Research Feedback Loop User Testing 98

The Product Coalition

APRIL 19, 2021

A common phrase that I’ve heard very often is: “A product manager is the CEO of the product.” Continue reading on Product Coalition ».

Product Management 114

Product Management Product Manager Management Management 114