Roman Pichler

DECEMBER 4, 2018

Why Technical Debt Matters for Product People. As the person in charge of the product, you may not be terribly concerned about how clean and well-structured the code is. But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1].

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Feedback Software User Testing Customer Experience Weak Development Team 252

ProductPlan

DECEMBER 6, 2018

Can introverts be successful as product managers? No matter what you may have heard, we believe the answer to this question is a resounding “yes!” If you’re an introvert, or simply have several introverted tendencies (who needs labels anyway?), this one’s for you. In this article, I’ll discuss a few misconceptions about introversion that may discourage introverts from pursuing product.

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Mind the Product

DECEMBER 3, 2018

Ever since the shift towards agile practices, product teams have hung on to a set of core attributes, ranging from cross-functional, to customer-centric all the way up to iterative. But there’s one aspect which will soonish vanish from this list of must-haves: co-located. The notion that successful product teams strictly need to operate from within one room is outdated.

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Research Software Feedback Software Product Research User Testing 173

ProductPlan

DECEMBER 4, 2018

“But we’re agile. We don’t plan.” If you’ve ever worked with an agile team, chances are you’ve heard this excuse. However, even agile teams need a disciplined approach to planning. Teams who invest time in proper planning tend to have a better understanding of long-term goals for the product, and more realistic strategies for achieving those goals.

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Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

The Product Bistro

DECEMBER 7, 2018

Way back, when I started the Product Bistro, I had a lot of spare time (between gigs), and I was using the blog to drum up some consulting, and piece work to fill in the gaps and time. I created this site to first describe what I could offer, and how my prior expertise could be leveraged. It worked – somewhat. I didn’t completely replace my salary, but it was interesting experience.

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Data Visualization Advertising Dashboard Reference 195

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. To achieve that goal, one of the first questions you need to ask yourself is, “Do I understand what my customers want?

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UserVoice

DECEMBER 6, 2018

There’s a strong chance you and your dev team are already relying on Jira for backlog management of technical projects, assigning bugs and scheduling sprints. And while Jira can be fantastic for managing these aspects, it has downsides as a thorough system of record for product management; most importantly, Jira often becomes a dumping ground for feedback and ideas without any purposeful.

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Mind the Product

DECEMBER 4, 2018

Netflix’s Friends (Born 2004, died 2010). I write a lot about product strategy, and use Netflix as an example so that others can learn from the company’s success and failure. I often highlight that half of Netflix’s high-level product strategies fail in order to help product leaders to understand how hard it is to launch and grow startups.

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The Product Guy

DECEMBER 3, 2018

Out of the hundreds of nominations, and amazing finalists, the 9th annual winner of T he Best Product Person is … Brian Crofts. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group. Take a moment and congratulate The Best Product Person of 2018: Brian Crofts. ( tweet ).

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Information Product Management Product Manager Management 147

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Intercom, Inc.

DECEMBER 3, 2018

Gearing up for the holidays? For ecommerce and consumer focused brands, the holidays offer a huge opportunity to grow your customer base and drive sales with chatbots and targeted messaging. Through to New Year’s, consumers are in the mood to buy. It’s up to you to reach and convert them at scale, and today’s chatbot technology, such as our Custom Bots , can help you can get there.

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Messaging Marketing Data Visualization Customer Experience 128

Product Management University

DECEMBER 3, 2018

You build products, you market products, you sell products and you implement products. That’s how you make money. Your customers on the other hand, want to…. Improve employee retention by investing more heavily to develop talent within the organization and create more attractive career paths. (every industry). Improve patient-care quality scores so they can qualify for higher Medicare reimbursements to offset declining margins.

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Mind the Product

DECEMBER 7, 2018

In this #mtpcon London talk, Joe Leech shows us how, in order to design products that people love, we need to create experiences that fit into what people’s existing mental models predict for them. Procedural Knowledge. Declarative knowledge is specific facts that we find hard to remember. Because facts are hard to remember, we convert information into sequences, and this is known as procedural knowledge.

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Travel User Testing Workshop Customer Experience 141

The Product Guy

DECEMBER 6, 2018

Guest Post by: Rashid Manzar (Mentee, Session 7, The Product Mentor) [Paired with Mentor, Harikrishna Menon]. I love solving problems. From high school to business school, and throughout my professional career, I was supremely comfortable with it , and reveled in solving problems, to the appreciation of my managers, colleagues, and teachers. Over time, I realized that my true passion lived in product management, but when I tried to showcase my problem solving skills in multiple interviews, I f

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Generative AI

Intercom, Inc.

DECEMBER 6, 2018

SaaStr’s Harry Stebbings recently interviewed our COO about her journey from Intuit to Intercom. Their wide-ranging conversation touched on everything from product market fit to the best hiring approach to the role of COOs. Listen to the episode below. Short on time? Check out the transcript or get the key takeaways below. What attracted Karen to Intercom.

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Product Management University

DECEMBER 6, 2018

Our product is very unique technically, but we’re having trouble positioning technical features in non-technical terms. No one understands our unique value. Any suggestions? The biggest mistake most people make when they try to position technical features is that they try to explain HOW they work. Positioning is 80% about WHO, WHAT & WHY. Instead of trying to make technical features sound simple (almost impossible), explain one or two job tasks that are common and troublesome to your u

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Mind the Product

DECEMBER 5, 2018

Jon Noronha joined the product team for Microsoft’s Bing search engine in 2011 when the product, as he puts it, was “in a big hole” As the years went by, however, that turned around, and in late 2015, Microsoft reported that Bing had become profitable. Jon and his colleagues at Microsoft attribute that growth to a change towards experimentation.

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The Product Guy

DECEMBER 6, 2018

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

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Information Product Management Product Manager Management 135

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Intercom, Inc.

DECEMBER 4, 2018

At Intercom we think a lot about what it means to deliver a differentiated customer experience. We know companies are using our suite of products across the entire lifecycle to engage website visitors, onboard new users, upsell trial users and support existing customers. The challenge comes in providing a personalized and consistent experience to everyone at scale.

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Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

AB Tasty

DECEMBER 5, 2018

The holidays are coming, and as an e-commerce business, it should be your goal to make the most out it by levelling up your marketing game. Among the strategies that you can easily boost is Facebook marketing. This article was originally posted on AB Tasty as Facebook Marketing Tips: 5 Ways To Increase Your Sales This Holiday Season.

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Marketing Article Strategy 111

Pragmatic Marketing

DECEMBER 6, 2018

I read Seth Godin’s blog every day. Many days, what he says relates directly to pricing. Today’s blog— Is There a Marketing Person Leading the IT Team —is just one of those blogs. He provides a few horrendous examples of companies interacting with their customers. In these cases, they are all the result of IT making decisions on what is easy for them to do, not what the customers really want.

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Roy Madden

DECEMBER 4, 2018

Six months ago, we launched the Feedly Lab and invited 4,000 Feedly users to participate in the design and testing of the next generation of the Feedly mobile application. Today, we are excited to launch the result of that work. You can download the new app for free on the App Store and Google Play. Here is a quick tour of the new design. Faster and more intuitive design.

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User Testing Product Research Research Software Feedback Software 74

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Data Visualization

Usersnap

DECEMBER 3, 2018

As a Quality Assurance Manager, you’re fighting daily with testing websites or software during the build process, as well as after launch. With this comparison between automated vs. manual testing, we want to help you to make a quicker decision what to use. The current trend in everything becoming more automated, that goes for software and website testing too.

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User Testing Reporting Tools Feedback Software Product Research 76

Miro

DECEMBER 5, 2018

We recently interviewed Kim Goodwin, consultant, speaker, and author of Designing for the Digital Age. Kim shared how to make user-centered values pervasive in your organization. The people I work with are design leaders, product managers, and senior executives. I think they all approach me for slightly different reasons, but the thing they have in common is […].

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Product Innovation Educators

DECEMBER 3, 2018

Breaking down silos and helping everyone feel like their work matters. You are in for a delightful and important discussion with our guest today. She was named a Top 100 Leadership Speaker for 2018 and is here to tell us how we can have a happier workplace. Is there anyone who doesn’t want that? Maybe you are the 1 in a million person who says my workplace is happy enough, it provides all the enjoyment and contentment I need.

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Weak Development Team Product Research Books Leadership 66

The Product Coalition

DECEMBER 7, 2018

Imagine a world where you’re introduced to someone and immediately you’re able to get to know them. Without any crafty CIA maneuvers or slick parkour moves, you can find out what they like and what they dislike, where they struggle and what they find easy, what makes them happy and what makes them frustrated. On the street, in a cafe, at a party–this might be possible, over time.

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Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

Data Visualization

Mironov Consulting

DECEMBER 7, 2018

This episode of Product Dojo’s Product Leadership Podcast is hosted by Edyta Korona and Arjun Saksena. We talked at length (16 minutes) about: The evolution of tech product management (not a new thing!). Empathy as a core skill of product leaders. Why my product managers don’t claim to be the CEOs of their products. Not being envious of the biggest or shiniest tech companies, since they face significant challenges around size, growth, culture, and top-down decision-making.

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Product Management Product Manager Management Management 68

Sequent Learning

DECEMBER 4, 2018

To effectively manage a product line, product managers and the teams they lead need financial data. However, often this data is unavailable. In fact, many product managers admit they either lack access to financial results or they have trouble interpreting the numbers they do get. From our research, we’ve learned that some companies’ accounting systems are unable to supply product level data.

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The Accidental Product Manager

DECEMBER 3, 2018

Amazon wants to be the place that you come to get food Image Credit: Indiana Stan. Hopefully by now we are all aware that Amazon has purchased Whole Foods and has gotten into the grocery business in a big way. However, what a lot of product managers may not be aware of is that Amazon’s grocery dreams don’t stop with Whole Foods. Instead, they have their own plans about changing their product development definition and finding out what an Amazon grocery store that they built from the

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