Roman Pichler

JULY 6, 2021

Be Prepared to Look after People, Not Products. When you become a head of product, you move into a line management position. Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on

User Testing 319

User Testing Product Research Weak Development Team Customer Feedback 319

Mind the Product

JULY 28, 2021

Down here at the end of the earth we have had a bit of a different experience to the rest of the ProductTank world, with our elimination of COVID-19 in the community allowing in-person events to be run for most of the second half of 2020 and most of 2021. So, we have been able [.] Read more » The post ProductTank in a post-pandemic world appeared first on Mind the Product.

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Events Product Management Product Manager Management 252

Product Talk

JULY 21, 2021

The Core Concepts series addresses common questions and concerns within the world of continuous product discovery. Over the past few weeks, we’ve been looking at common questions about the product trio. Did you miss the previous posts in this series? You can find them all here. Today’s post is about getting your engineers more involved in your product trio.

Engineering 284

Engineering Product Research Customer Experience User Testing 284

280 Group

JULY 26, 2021

Download the Brief: Industry Trends in Financial Services with Product Management Transformation. Digital transformation initiatives heated up in organizations across multiple industries during the pandemic — and the momentum continues. According to Flexera, 54% of companies worldwide are prioritizing digital transformation, and Grandview Research projects the global digital transformation market size will reach $400.34 billion in 2021.

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Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Intercom, Inc.

JULY 13, 2021

The only thing harder than designing a product is designing your career. And many organizations, unfortunately, don’t make it any easier. For instance, the Design Career Index shows that 71% of design orgs don’t have a career progression framework. Less than 1% have documented competencies with scorecards for rating performance. But if you don’t have a map for your career, then how do you know where you’re going?

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Product Research Customer Communications Feedback Software Reporting Tools 271

The Product Coalition

JULY 18, 2021

Creating a product strategy is almost never a matter of answering a few simple questions and figuring it out. Moreover, it’s not like there is a right answer that is objectively true (and even if there was, you wouldn’t be able to know it). Sounds confusing? It is. But here are quick methods to take you out of the talking and into action. Photo by Cup of Couple from Pexels W. is the CPO of a startup in transition.

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Mind the Product

JULY 22, 2021

A motivated team is a happy team. A happy team is more creative, provides better solutions, and to top it off, it’s also more productive. In today’s post, I would like to introduce some techniques and ideas that I have been refining over the last 20 years focused on motivating product teams. Embark them on [.] Read more » The post How to motivate a product team appeared first on Mind the Product.

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Product Talk

JULY 7, 2021

Over the past several weeks, we’ve been exploring what a product trio is , how decision-making works in product trios , and why more roles aren’t included. Today, we are going to tackle how user researchers fit into this puzzle. You can watch the short video or read a lightly edited transcript below the video. Why aren’t user researchers included in product trios?

Product Research 268

Product Research User Testing Customer Experience Testing 268

280 Group

JULY 26, 2021

Join our upcoming webinar, Cultivating a Strategic Product Team, Part 2: Elevating Executive Gate Reviews , to learn more about the process in-depth. After completing a recent Phase/Gate workshop for a fintech client, the VP of Product Management walked over to me and asked, “Could this process really be used to do ‘status updates’ at the executive level for five projects in 30 minutes?

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Enterprise

Intercom, Inc.

JULY 15, 2021

Marketing teams are under constant pressure to find creative ways to generate more leads for sales teams. Over the past few years, marketers have learned one of the most effective methods for lead generation is engaging with prospective customers while intent is high, like when they’re browsing the website or perusing the pricing page. However it’s quality – not quantity – that’s most important when it comes to accelerating your sales pipeline.

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Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product. Focusing on product experience allows companies to deliver more value to customers and to increase their lifetime value.

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The Product Coalition

JULY 12, 2021

In most companies, product discussions are about features. But features are bricks in a wall, a means to an end. What matters is what you… Continue reading on Product Coalition ».

Product Management 179

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Mind the Product

JULY 6, 2021

Want to make a veteran product person sad? Just ask them how they’ve used MVPs in the past. Once you get past the sobbing, you’re likely to get stories of the myriad ways that a perfectly good experiment got turned into a v1 release. It doesn’t have to be like that! Dan Olsen joins us [.] Read more » The post Getting the max from an MVP – Dan Olsen appeared first on Mind the Product.

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The Product Guy

JULY 11, 2021

Present! Present! Present! Present! Present! Present! Did we mention you should do more presenting to be a better product manager? Watch and learn more from product management expert, Mihaela Draghici.

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280 Group

JULY 2, 2021

What product or services do your customers really want? Do you have a plan to improve them over time? Are you confident that your team is delivering value to your customers in a way that drives long-term revenue? Answering these questions is an important step to take before embarking on any product or service development effort — and the basis for Continuous Discovery, a new approach to product development that aligns a team’s efforts with customer needs.

Product Research 317

Product Research Customer Experience User Testing Research Software 317

Intercom, Inc.

JULY 29, 2021

Well, at the beginning of 2020, no one had the playbook for that. And so, Mark Rudden and his team had to figure it all out by themselves. Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

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Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Even if we’re just talking about a mobile app in the grand scheme of a much larger company, customer retention is a major health indicator and can provide valuable insight into the overall customer experience.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

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The Product Coalition

JULY 19, 2021

A five-part series on defining and solving product problems — Part 1 — Solving problems. Continue reading on Product Coalition ».

User Testing 177

User Testing Product Research Testing 177

Mind the Product

JULY 27, 2021

In the following article, we’ll explore the importance of KPIs in tracking product success. Taking into consideration various performance indicators can be essential in providing managers with the necessary data to identify this. These KPIs are even more useful when interpreted correctly. They can help you draw important conclusions and drive continuous improvement.

Product Management 236

Product Management Product Manager Management Management 236

Jay McBain

JULY 8, 2021

The channel is very large, highly diverse, and incredibly decentralized. Channel partners know that to be successful, they need to carve out a niche — whether that be by line of business, by industry (and, increasingly, by subindustry), by size of customer, geographically, technologically, and by business model. These six vectors are not mutually exclusive, […].

Research Software 142

Research Software Technology User Testing B2B 142

280 Group

JULY 23, 2021

For our next installment of the Women in Product Management Series, I interviewed Cecile Leroux, Group Vice President, Product Research & Innovation at UKG (Ultimate Kronos Group). View the full list of this blog interview series to learn the stories of more women product leaders. How did you get into product management? Product management wasn’t something that I went for outright.

Research Software 296

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Data Visualization

Intercom, Inc.

JULY 14, 2021

When you’re part of a team, you adopt the goals, objectives, and priorities of that team. As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time. . At Intercom, we believe that a principal engineer should “set goals autonomously and at the level of scope and ambition usually associated with a team.

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Johanna Rothman

JULY 20, 2021

We talk a lot about empowered or self-organizing teams in the agile community. However, I don't see too many self-organizing or empowered teams at my clients. Not because my clients are stupid—far from it. Everyone does the best job they know how to do. However, every manager's micromanagement pervades all levels. Instead of talking about empowerment, let's discuss how we trust teams and people to do their best job.

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The Product Coalition

JULY 6, 2021

The antithesis of modern Product is mindlessly building a list of features. It’s an anti-pattern to rarely talk to your customers… Continue reading on Product Coalition ».

Product Research 174

Product Research User Testing Research Software Product Management 174

Mind the Product

JULY 20, 2021

Understanding your company’s business model is a key skill for all product people, but understanding how that affects your valuation is what takes things to the next level. What are you maximizing for and how does your pricing model impact that? We talked with Giff Constable, ex-chief product officer at Meetup, about all this—and much [.] Read more » The post Getting to the bottom line of valuation – Giff Constable appeared first on Mind the Product.

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Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

Data Visualization

Mironov Consulting

JULY 31, 2021

Company leaders who aren’t steeped in how software is designed and built can apply less-than-useful analogies for how software products are built. These analogies tend to highlight predictability, scheduling and cost management. but may not be that useful. This post unpacks a few of them.

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First Round Review

JULY 20, 2021

As our new podcast crosses the 30-episode mark, we've listened back to each one and plucked out our favorite pieces of advice shared by startup leaders at companies like Notion, Lambda School, Plaid, and Segment. Whether you're a long-time listener or haven't pressed play yet, we hope you find a new idea to put into practice.

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Startups 137

Intercom, Inc.

JULY 21, 2021

The COVID-19 pandemic forced a sudden shift to remote working in one of the largest global experiments in the history of work. As parts of the world reopen, the experiment moves to its next phase – adjusting to a post-pandemic reality in which remote and in-office work are no longer “either/or” alternatives. . The transition to remote work proved employees’ adaptability – now the looming return to the office offers companies another chance to embrace the unknown.

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